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Cancellation & Return Policy
How do I cancel an order?
If you cancel your order before your product has shipped, the entire amount will be refund.
Can I cancel the order once it has been shipped?
Once the Product ordered is shipped/dispatched, an order cannot be cancelled.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate refund. You will be notified of the same.
If you opt for having the money transferred back to account by which you made payment, it may take upto 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund.
How will I get my money back after cancellation? What are the modes of refund available?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund available:
- SattvaCredit - If you choose this option, the amount will be added to your account and you can buy any other product from sattvastore.com.
- Return - In this case, the money will be refunded back to the account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and initiate the refund, depending on your refund preference.
What is the Sattva Store’s Return Policy? What can I return?
A Product once shipped/dispatched, cannot be returned.
How customer can initiate a return if received product is damage or tempered and who will bear the cost of return.
The Product would be replaced and the cost of return would be bear by us, if the product at the time of delivery has found to be damage or tempered and the same has to brought our notice within 24hrs from the time of receiving the product.